FAQs

FAQ:

HOW DOES SHIPPING WORK?

In short (: 

• We ship mainly from USA, processing time 1-5 days
• Delivery in the USA 4-8 days
• International 8-19 days

 

In Long:
We partner with global merchants and artisans in order to provide you the best prices and the most interesting products. This means that your order is shipped from global areas such as Germany, USA, Thailand, Tibet, China, India, etc.

Because we ship directly from our partners in these countries, your item may take 4-19 days to arrive. Please do not panic if it does not show up immediately, it's on its way :)

We offer international shipping options too! For more information on shipping check out our shipping page.

 

CAN I RETURN A PRODUCT?
Yes. Cancellations must be made within 14 days of order placement. Pleas send us an email within 14 days and let us know the reason why you wish to cancel your order.

WHICH METHODS OF PAYMENT DO YOU ACCEPT?
We accept credit cards, debit cards.

 

HOW SAFE IS MY PERSONAL INFORMATION?
Our site uses a Secure Sockets Layer (SSL) protocol to encrypt all personal information sent during the check out process. For more information on how we secure and use your information, please consult our Privacy Policy.

HOW TO PLACE AN ORDER?
Once you have finished adding items to your Cart, simply click the “Check Out” button on the Shopping Bag page and we will guide you through the check out process.